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DeskTask FAQ

1. There is an error when I start DeskTask saying : "The specified module could not be found"

You might have a damaged Outlook installation. For more details read this

2. How to move DeskTask Window around the Desktop?

Simply point the mouse cursor over the calendar or task item, drag it and release the mouse button in the desired position.

3. DeskTask does not keep it's settings when I restart Windows.

DeskTask relies on the Windows Registry to save it's settings. You might have a corrupted Windows Registry. We suggest either a Windows Repair or a full reinstall of Windows to fix this.

4. What is Restore Position for?

If you don't use the snap to desktop edges option, on certain occasions the DeskTask can go off the desktop, Restore position, ensures the window to go to a visible position.

5. I Use another program to track my tasks, can DeskTask display them?

At the present moment DeskTask only works with Outlook. And there are no plans to be compatible with other PIM programs. However this might change in the future.

6. The desktop window has a black background and does not stay transparent

Some drivers and / or driver applications may corrupt DeskTask transparency abilities. It's known that the ATI drivers may have some issues regarding transparent window effects. If you have an ATI graphics adapter and have this problem, try disabling the HYDRAVISION application.

7. I Have a dual monitor setup and I can't drag the window to the second monitor

Uncheck "Snap to Desktop edges" in the general page of DeskTask Options. Once unchecked the DeskTask Window can be dragged to the other monitor
(tested with an NVIDIA FX5200 Graphic Card with 2 connected CRT monitors, other setups may cause problems)

However there is a known problem when using a dual display mode. If setting the second monitor as the primary monitor in Windows, DeskTask window cannot be moved. The only workaround is either setting the first monitor as the main monitor or, if using a Nvidia Card, configure the monitors setup in the Nvidia Driver options.

8. Does DeskTask contain any Adware or similar?

No Software from Carthago Software contains Adware/Spyware/Trojans or Virus.
DeskTask have been tested by SoftPedia.com and was awarded the SOFTPEDIA "100% FREE" AWARD.

9. DeskTask does not display right with ClearType On.

DeskTask and Clear Type don't combine well. You can find more information here.
Since DeskTask 1.0 RC7 it's possible to set the background color, thus, with the right color, make this Clear Type issue less noticeable. More information here

10. All tasks written in Russian from Outlook are viewed by the DeskTask in "????" symbols. What can I do to fix it?

Russian Characters are Unicode characters, unfortunately DeskTask does not support Unicode (2 byte) characters.

11. I'm running Windows Vista, and DeskTask does not show on the Desktop!

DeskTask does not work properly with the new Aero effects. Vista support is only available if you switch off the Aero interface.

If you have another question regarding DeskTask, use our Forums! Thank you.